Frequently Asked Questions

How do I sign up for the playMGM Prepaid Card?
Sign up for your playMGM Prepaid Card by logging into your playMGM Mobile App, visiting the Cashier Page, and selecting Deposit at the top of the screen.  To enroll, select “Need a Card? Get One Now” OR select Deposit by Card, then select Register.  You will need to input your Social Security Number and Date of Birth to complete the enrollment information. Verify your mailing information is correct on the form.  Read and, if you agree with the program’s Terms and Conditions, click Sign Up.  Successful registration you will have the opportunity to add funds to the card immediately using a credit or debit card. Your personalized card will be mailed to your address on file within 10-14 days of funding the account.  You may also sign up for the account at the Play+ Casino cage with a valid photo identification.

What are the benefits to using the playMGM Prepaid Card?
The playMGM Prepaid Card provides a fast and easy way to deposit and cash out while betting on the playMGM Mobile App.  It is a great way to manage your money and can be used everywhere Discover® is accepted.  The playMGM Prepaid Card has a very high approval rate when loading funds and is easy to use. 

How does my playMGM Prepaid Card work?
Since the playMGM Prepaid Card is not a credit card, there is no waiting for credit approval, no credit check, and no credit limits to worry about.  Not only can you use your card for gaming at playMGM locations and sites, but you can use your card for purchases everywhere Discover® is accepted and at any ATM that accepts PULSE® and NYCE® cards.  Additional features and limitations of this card can be found in the Terms and Conditions.

How do I fund my playMGM Prepaid Card with a Credit or Debit Card?
Fund your playMGM Prepaid Card by logging into your playMGM Mobile App, visiting the Cashier Page, and selecting Deposit at the top of the screen.
  • Select Deposit by Card
  • Select “To Add Funds to your Prepaid Card, Please Click Here”
  • Enter the credit or debit card number you wish to fund with in the appropriate field
  • Complete the security code and expiration date fields
  • Enter the amount you wish to fund to your playMGM Prepaid Card
  • Click Continue
  • Verify on the following screen that your funding amount is correct
  • Click Fund My Account
Important:  Please note, the address on the card you are using to fund needs to be the same as the address on file with the prepaid card. You can select to save this credit or debit card in the system to make the card information easily available for subsequent loads. Fees may apply to this funding transaction, for details please see the Terms and Conditions
My credit / debit card was declined when attempting to Load Funds to my playMGM Prepaid Card.
It is possible that the information that was supplied during enrollment for the playMGM Prepaid Card does not match the information on file at your Financial Institution. The card you are attempting to fund with must be the same address as the prepaid card.  Please contact your Financial Institution to confirm the information that is associated with your credit or debit card. If you need additional information or help please email us at with your inquiries.

Can I schedule a transfer frequency from my credit/debit card to my playMGM Prepaid Card?
You will have the ability to set up a credit or debit card as a funding source by logging on to and entering the necessary information to add the card to your profile for future use. However, due to the requirements of the credit and debit card processors, it will be necessary to select the credit card and input an amount to be funded for each funding transaction. 

How do I transfer funds to or from my bank account?
Transferring funds from a bank account has a process to start but, once set up, is very simple and easy to use.  You can schedule funds to transfer from your bank account to your prepaid card on a weekly, bi-monthly, monthly basis.

To verify and set up bank account:
  • Login to
  • Click Load Funds- click My Bank Accounts
  • Click Bank to Card account
  • Enter bank account information- if you accept the Terms and Conditions, click Register
  • Once you have registered the bank account, 2 micro payments will be placed into your bank account.  As soon as you verify the micropayments, the bank account will be stored and ready to use to transfer funds for use.
Once bank account is registered:
  • Click Load Funds- click Bank to Card
  • Enter the account information and the amount you wish to transfer
  • Select the frequency you would like for the transfer
  • Click Transfer
  • These transfers take 5-7 days for the first transfer but scheduled transfers will arrive 5 business days from the scheduled date
How do I transfer funds from my playMGM Prepaid Card to my wager account?
  • Log into your playMGM Mobile App and visit the Cashier Page
  • Select Deposit at the top of the screen
  • Enter the dollar amount to transfer (Any value below or up to the balance on the prepaid card may be transferred to the wager account)
  • Click Confirm
How do I transfer funds from my wager account to my playMGM Prepaid Card?
  • Log into your playMGM Mobile App and visit the Cashier Page
  • Select Withdraw at the top of the screen
  • Enter the dollar amount to transfer (Any value below or up to the maximum card balance may be transferred to the prepaid account)
  • Click Confirm
What are the monthly fees for my Card?
To learn more about the playMGM Prepaid Card fee structure, logon to and view the Terms and Conditions.

Can my playMGM Prepaid Card be sent to a PO Box?
No, cards must be sent to a physical address.

How do I reset/change my PIN number?
Your PIN can be reset using the IVR at 855-558-0043 (push 4 once card number is entered) or by logging in to  The PIN value is set to a default value, last 4 of your SSN, when you first enroll for the card but can be changed once the card is activated. 
  • Login in to
  • Hover over the additional services tab on the right side of the screen- click Change PIN
  • Enter the current PIN and the new PIN you wish it to be changed to – click Change PIN
How do I change my password?
If you have forgotten your password, select Forgot your Password on the logon screen. A temporary password will be sent to the email address on file. If you know your password and would like to change it:
  • Login to
  • Click Additional Service Tab on right side of screen
  • Click Change Password/Secret Question
  • Enter current password- enter password you wish to change to- click Change Password
How do I update my profile information? I’d like to update my address.
In order for us to make the change on the account, we will require that you scan and email or fax one of the following documents as proof of address.  Please ensure that your name and address both appear on the document for verification.  You may email to or fax to702-851-4755.  Please reference “Address Change” on the request.  
  • Scanned image of the Driver’s License or equivalent State Issued Identification card
  • Copy of a utility bill
  • Copy of a Pay Stub
What do I do if my card is lost or stolen?
Report lost or stolen cards immediately by emailing or calling 855-558-0043. Once reported, the account will be closed and a new card will be issued to you, subject to the fee as outlined in the Cardholder Fee Schedule. Additional information regarding liabilities for lost and stolen cards is available in the Terms and Conditions at

How do I check my Card balance?
You can check your card balance online at Or get balance alerts via email or by cell phone at no additional charge. You can also call Customer Service at 855-558-0043 and use the automated service.
What if I don\'t agree with my available balance?

You can review posted transactions online at for any discrepancies. Please keep in mind that your account may have pending authorizations that should be complete as soon as the merchant settles the transaction. If a problem exists contact us at


This card is issued by Bank of George MEMBER FDIC pursuant to a license from Discover Network.  Discover and the Discover Acceptance Mark are service marks used by Bank of George under license from Discover Financial Services.

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